For answers to commonly asked questions, use the links below. If the information you need is not here, please use this form to contact us by email.
Most Commonly Asked Questions
- How do I determine the appropriate size boiler or furnace for a project?
- Who do I contact for product warranty claims?
- Where can I purchase Thermoflo products?
- Is there extended warranty coverage available beyond the factory supplied product warranty?
- How do I get an expert from Thermoflo to troubleshoot my boiler or furnace?
- How can I obtain Thermoflo product manuals?
Most Commonly Asked Questions
Q:How do I determine the appropriate size boiler or furnace for a project?
A:
Your local heating professional should perform a heat-loss estimate based on the size and construction of your building before recommending a boiler or furnace model.
Q:Who do I contact for product warranty claims?
A:
If you are a heating and cooling professional, contact your local Thermoflo distributor. To find a distributor near you, please call us at 800-736-2378.
If you are a homeowner or consumer, contact the heating or cooling professional who installed your equipment or a local HVAC professional for assistance. Thermoflo HVAC equipment is only available through authorized wholesale distributors.
Q:Where can I purchase Thermoflo products?
A:
Thermoflo does not sell direct to consumers. Our products are sold exclusively through authorized wholesale distributors.
If you are a heating and cooling contractor, contact your local wholesale distributor for pricing and availability. To find a distributor near you, please call us at 800-736-2378.
If you are a homeowner or consumer, please contact licensed professional heating and cooling contractors for price quotes.
Q:Is there extended warranty coverage available beyond the factory supplied product warranty?
A:
Extended warranty plans are available. If you are a homeowner or consumer, please contact your local heating and cooling professional for assistance.
Q:How do I get an expert from Thermoflo to troubleshoot my boiler or furnace?
A:
Thermoflo does not employ heating and cooling technicians who come out to repair equipment, nor do we have factory-authorized contractors. We rely upon independent heating and cooling professionals in your area to install, maintain and troubleshoot Thermoflo products. Please contact a heating and cooling professional in your area. If needed, your contractor can contact our technical service department for assistance with troubleshooting problems.
